Welcome to Cliradex!
About Cliradex & Our Mission
Cliradex is the premier natural solution for lid margin diseases, trusted by ophthalmologists worldwide. Our digital home is https://thecliradex.com/. We are dedicated to scientifically proven, preservative-free ocular hygiene. Our mission is to restore eye comfort and health using the power of 4-Terpineol, the active ingredient in Tea Tree Oil, to safely eliminate Demodex mites and alleviate symptoms of Blepharitis, Rosacea, and Dry Eye without harsh chemicals.
Collection of Personal Health & Usage Data
Patient Feedback & Reviews
When patients or customers leave feedback on our platform, we collect the information provided in the review forms, alongside the user's IP address and browser data to maintain the integrity of our medical community and prevent spam.
An anonymized string generated from your email (hash) may be checked against the Gravatar service. The Gravatar privacy policy is available at https://automattic.com/privacy/. Upon approval of your review, your profile image may be visible to the public alongside your testimonial regarding Cliradex products.
Medical Imagery & Diagnostics
If you upload diagnostic images or photos of your ocular condition to our support channels, please ensure you remove embedded location data (EXIF GPS) to protect your privacy. Visitors should be aware that location data can potentially be extracted from images hosted on public web platforms.
Digital Experience & Cookies
Like many advanced medical e-commerce platforms, https://thecliradex.com/ utilizes 'cookies'. These small data files store visitor preferences and session details to optimize your browsing experience, ensuring you receive relevant information about eyelid hygiene and product availability based on your browser type.
If you leave a review or inquiry on our site, you may opt-in to saving your name, email, and website in cookies. This convenience allows you to engage with our community without re-entering details. These cookies remain active for one year.
Visiting our secure login portal sets a temporary cookie to verify browser compatibility. This cookie contains no personal health information and is discarded when you close your browser.
Upon logging into your Cliradex account, we establish several cookies to save your login status and display preferences. Login cookies persist for two days, while screen options last for a year. Selecting 'Remember Me' extends login retention to two weeks. Logging out immediately removes these authentication cookies.
If you edit or publish content within our community forums, an additional cookie indicating the post ID is saved. It contains no personal data and expires after 24 hours.
Embedded Clinical Content
Educational articles on this site may feature embedded content (e.g., instructional videos on eyelid cleansing, diagrams, scientific papers). Embedded content from third-party sources behaves exactly as if the visitor were navigating directly to those external medical websites.
These external sites may collect data, utilize cookies, embed third-party tracking, and monitor your interaction with the content, particularly if you are logged into their respective platforms.
At https://thecliradex.com/, accessible via our secure domain, the privacy of our patients and customers is paramount. This policy details the nature of the information Cliradex collects and our commitment to protecting it.
For inquiries regarding our privacy practices or specific questions about how we handle medical data, please contact our support team.
Clinical Data Security
Cliradex employs standard protocol for log file management. These files record visitors when they access our site, a common practice for hosting analytics. Data collected includes Internet Protocol (IP) addresses, browser type, ISP, timestamps, and navigation paths. This data is not linked to personally identifiable health information and is used solely to analyze trends, administer the platform, and improve the user experience for patients seeking eye care solutions.
Trusted Medical Partners
Select partners on our platform may utilize cookies and web beacons. Our partners are listed below, each adhering to their own privacy policies regarding user data. We provide direct links to their policies for your transparency.
Partner Privacy Policies
Consult this list to review the privacy policies of Cliradex's advertising and analytics partners.
Third-party networks use technologies like cookies, JavaScript, or Web Beacons in their respective advertisements or links on https://thecliradex.com/, which are sent directly to your browser. Your IP address is automatically received during this process. These tools measure advertising efficacy and personalize the content you see on other websites.
Note that Cliradex has no control over these third-party cookies.
Third Party Disclaimers
The Cliradex Privacy Policy does not extend to other advertisers or external websites. We advise you to consult the respective privacy policies of these third-party servers for detailed information on their practices and opt-out instructions. A complete list is available here: Privacy Policy Links.
You may disable cookies through your individual browser options. Detailed information on cookie management for specific web browsers can be found on the respective browser websites.
Pediatric Safety
Protecting children online is a core value. We encourage parents to actively monitor their children's internet usage.
Cliradex does not knowingly collect Personal Identifiable Information from children under 13. If you suspect your child has provided such information on our website, please contact us immediately, and we will promptly remove it from our records.
Online Privacy Scope
This policy applies solely to our online activities and is valid for visitors to https://thecliradex.com/ regarding information shared and collected on this website. It does not apply to information collected offline or via other channels.
Your Health Data Rights
We ensure you are fully aware of your data protection rights. Every user is entitled to the following:
Right of access – You have the right to request copies of your personal data. A small administrative fee may apply.
Right to rectification – You have the right to request correction of any information you believe is inaccurate or incomplete.
Right to erasure – You have the right to request the deletion of your personal data under specific conditions.
Right to restrict processing – You have the right to request that we limit the processing of your personal data under certain conditions.
Right to object to processing – You have the right to object to our processing of your personal data under certain conditions.
Right to data portability – You have the right to request that we transfer your collected data to another organization or directly to you, under certain conditions.
We respond to all requests within one month. To exercise these rights, please contact us.
Consent
By using the Cliradex website, you hereby consent to our Privacy Policy and agree to its terms.